Senior Operations Manager

Job description

Operations Managers are responsible for production planning & execution, all budgetary, people development and operations objectives for our GLCs (Growth & Logistics Centers). Additional responsibilities include managing and leading a team of Production Supervisors, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the GLCs.

Key job responsibilities

• • Oversee and manage day-to-day operations which will include production/procurement & Logistics,

• • Develop and implement operational strategies, policies, and procedures to optimize workflows and maintain high service standards.

• • Monitor key performance indicators (KPIs) to assess operational success and identify areas for improvement.

• • Collaborate with cross-functional teams (e.g., sales, logistics, technology and customer service) to ensure seamless operations and communication.

• • Ensure compliance with industry regulations, certification standards, and safety protocols

• • Lead operational audits and inspections to maintain compliance with internal and external requirements.

• • Prepare and submit operational reports to senior management, summarizing key metrics and action plans.

• • Manage the performance and development of team members, ensuring their professional growth and contribution to operational success.

• • Drives creation of production plans, schedules, quality initiatives, process change initiatives.

• • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

• • Able to address operational and personnel issues affecting functional area.

Key Requirements

• • Strong leadership and interpersonal skills, with the ability to manage a team and maintain collaborative relationships with stakeholders.

• • Excellent communication skills, capable of liaising with staff at varying levels of seniority, both internally and externally.

• • Excellent time management and organizational skills, with the ability to handle multiple projects simultaneously.

• • Ability to work independently while also contributing to team success.

• • Proficiency in project management, problem-solving, and data-driven decision-making.

• • Ability to travel for site visits, audits, and meetings when necessary.

• • 5+ years of operations experience in any industry

• • Digitally Savvy

Location: Gurgaon, Haryana (with frequent travel to other locations)
Interested! Write to us at hiring@shunya.live